Refunds and Returns Policy

At Jay’s Grocery & Restaurant, we strive to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy below for information on how to request a refund or return.

1. Returns

• Items eligible for return must be unused, in the same condition that you received them, and in the original packaging.
• Returns must be requested within 3 days of receiving your order.
• To initiate a return, please contact us at info@jaysgrocery.com or call us at +1 816 457 8637. Provide your order number and reason for the return, and we will guide you through the process.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food items, fresh produce)
• Gift cards
• Items that have been used, damaged, or altered after purchase
• Any items not in their original packaging or condition

3. Refunds

Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 – 14 business days to your original method of payment.
• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the item was defective or the wrong product was delivered.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@jaysgrocery.com with details of the issue, and we will arrange the exchange.

5. Shipping Returns

You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at info@jaysgrocery.com or +1 816 457 8637.

7. Contact Us

For any questions regarding our Refunds and Returns Policy, feel free to reach out to us at:

Jay’s Grocery & Restaurant
2605 Independence Avenue
Kansas City, Missouri 64124
Email: info@jaysgrocery.com
Phone: +1 816 457 8637