We’ve compiled answers to some common questions to help make your shopping experience with Jay’s Grocery & Restaurant as smooth as possible. If you have additional questions, feel free to contact us at info@jaysgrocery.com or call +1 816 457 8637.
1. What products do you offer?
We offer a wide selection of African and American foods, groceries, and general merchandise. Our products include spices, grains, oils, snacks, cookware (such as non-stick frying pans and sufurias), blankets, and much more. We also provide catering services for events.
2. Do you offer delivery?
Yes! We offer delivery to select locations. You can view our Shipping and Delivery Policy for more details on delivery areas, shipping costs, and estimated delivery times.
3. Can I place an order online?
Yes, you can browse our product selection and place orders directly on our website at www.jaysgrocery.com. Simply add items to your cart, choose your preferred shipping method, and complete your order.
4. What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, etc.)
Mobile payments (if applicable)
PayPal (if applicable)
5. How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your shipment through our carrier’s website or by logging into your account on our website.
6. What is your return and refund policy?
We want you to be satisfied with your purchase. If you are not, we accept returns of unused, unopened items within 3 days of receipt. Please refer to our Refunds and Returns Policy for detailed instructions on how to process a return.
7. Do you offer in-store pickup?
Yes, we offer an in-store pickup option for local customers. You can select “In-Store Pickup” during checkout, and we will notify you when your order is ready for collection at our location: 2605 Independence Avenue, Kansas City, Missouri 64124.
8. Do you cater for events?
Yes, we offer catering services featuring both African and American dishes for small gatherings and large events. Contact us at info@jaysgrocery.com or +1 816 457 8637 to discuss your catering needs.
