At Jay’s Grocery & Restaurant, we are committed to delivering your orders promptly and efficiently. Please read our Shipping and Delivery Policy for information on shipping options, delivery times, and related costs.
1. Shipping Locations
We currently ship to the following locations:
United States, specific states,
Canada
Specific International locations.
If your location is not listed, please contact us at info@jaysgrocery.com or call +1 816 457 8637 for more information.
2. Shipping Methods and Costs
We offer several shipping methods to meet your needs:
Standard Shipping: Estimated delivery time is 3-7 business days from the date of dispatch.
Expedited Shipping: Estimated delivery time is 1-3 business days.
Local Delivery (if applicable): For customers in Kansas City, we offer same-day or next-day delivery.
Shipping costs are calculated based on the weight of your order, shipping method selected, and delivery destination. The exact shipping fee will be displayed at checkout.
3. Order Processing Time
Orders are processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.
Once your order is dispatched, you will receive a confirmation email with tracking information (if applicable).
4. Delivery Times
Delivery times are estimated based on the shipping method selected. Please note that these times are estimates and not guarantees. Factors such as weather conditions, carrier delays, or unforeseen circumstances may affect delivery times.
5. In-Store Pickup (if applicable)
For customers in Kansas City, we offer a convenient in-store pickup option. Simply select “In-Store Pickup” during checkout, and we will notify you when your order is ready for collection.
We offer international shipping to select countries. Delivery times and costs vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
7. Order Tracking
For all orders, tracking information (where available) will be provided once your order has been dispatched. You can track your order through the link provided in your confirmation email or by logging into your account on our website.
8. Missed or Failed Deliveries
If a delivery attempt is made and no one is available to receive the package, the carrier may leave a delivery notice or attempt redelivery. In the event of a failed delivery, please contact the carrier directly using the tracking information provided, or contact us for further assistance.
9. Shipping Delays
We strive to meet all delivery timeframes; however, there may be occasional delays due to circumstances beyond our control, such as weather disruptions, strikes, or carrier issues. If your order is delayed, we will do our best to notify you of the new expected delivery date.
10. Lost or Damaged Packages
Jay’s Grocery & Restaurant is not responsible for packages lost or damaged during transit. If your package is lost or damaged, please contact the carrier directly and file a claim using your tracking information. For additional assistance, you can contact us at info@jaysgrocery.com.
11. Contact Us
If you have any questions or concerns about your order, shipping, or delivery, feel free to contact us:
